Sukarela Batunanggar, Widyo Gunadi, Nika Pranata & Billy Saputra
The demand for digital talent is increasing while its supply is limited, leading to a gap in the financial services sector, both in quantity and quality. This research identifies problems faced in fulfilling the needs and strategies for developing digital talent at the FSS. It uses a mixed-method (quantitative and qualitative) through systems thinking approach, ease benefit matrix, and paired comparison. The research held 11 Focus Group Discussions (FGD) with any speakers from various stakeholders to determine the problems and possible solutions. Furthermore, it also surveyed 73 respondents from banking leaders that underwent a digital transformation. This research formulated 18 (eighteen) proposals for a comprehensive digital talent development strategy in the financial services sector and a roadmap.