Marindra Bawono
This paper aims primarily at examining the effect of ambidextrous leadership on the firm performance as well as measuring the mediating role of digital business model innovation of telecommunication companies in Indonesia. For this major purpose, dimensions of both quantitative and qualitative research were applied with particular reference to survey followed by in-depth interviews. This research was carried out using quantitative and qualitative methods with a sequential explanatory design to collect and analyze data, integrate findings, and draw conclusions. The sample in this study amounted to 180 (0.72%) complete questionnaires which were processed in quantitative testing, and in qualitative research this study used 12 sources used in qualitative research. More specifically, an online survey was conducted with active participation of 12 Directors and Senior Leaders of Telecommunication Network Companies in Indonesia. In addition to the survey, twelve face-to-face interviews were conducted to clarify the results of quantitative data. The quantitative data were further analyzed with Partial Least Square (PLS) analysis, while the interviews were transcribed, coded, and visualized using NVivo software package. Major results indicate that ambidextrous leadership has significant positive and significant effect on telecommunication companies’ performance in Indonesia, both directly and indirectly through digital business model innovation. The study suggests the utilization of extraordinary plans in identifying external and internal situations during and after the corona virus pandemic (COVID-19).