Kittisak Jermsittiparsert, Pattanant Petchchedchoo
The main purpose of the current study is to explore the impact of quality management practices on the organizational performance. The mediating role of quality management initiatives in the relationship between quality management practices and organizational performance of Indonesian higher education institutes is also observed. The present study was particularly designed for analyzing if there is any relationship between human-oriented elements (like, loyalty, satisfaction, and commitment) and the quality management practices (QMPs) among HODs of public universities in Indonesia. The result for this second research question also supported the proposed hypothesis. The study discovered a significant positive association among human-oriented elements and the QMPs. This finding is also consistent studies, since they emphasized to integrate participative and effective management which could effectively address the need to adopt employee-oriented approaches that may yield greater satisfaction among employees. In the input-process-output chain, employee is considered as a key element of any educational system. Therefore, employees’ commitment and satisfaction cannot be overlooked. Meanwhile, a loyal and satisfied employee will likely perform in an efficient manner. Briefly, the external customers’ (public, students, and their parents) loyalty and satisfaction can only be achieved if the employees are satisfied and loyal towards their work.