MT Ghozali, Adam Layland, Nur Fadila
The right to health is a fundamental part of human rights and of understanding the right to living a life in dignity; unfortunately, its implementation in the frontier, remote, and disadvantaged areas (known as 3T areas) of Indonesia is not fully optimal. This study aimed to evaluate the performance appraisal of the clinical pharmacy service in the public health centers of the 3T areas. It is an observational field study, conducted from November 2019 to February 2020. Populations and samples, including pharmacists and pharmacy technicians of all health public centers, were taken using a total sampling technique. A descriptive method was utilized to analyze the performance appraisal of clinical pharmacy service based on the Ministerial Regulation of the Minister of Health of the Republic of Indonesia Number 74 of 2016. It includes seven aspects of clinical pharmacy service, namely: assessment and service of prescriptions; drug information service; counseling; patient visits (inpatient); drug side-effect monitoring; drug therapy monitoring; and drug use evaluation. Data of this study were collected through questionnaires, interviews, and checklists with retrospective data using descriptive methods. Results of the study showed that two aspects, i.e., assessment and prescription services and drug use evaluation, were rated as high quality, while one aspect, i.e., counseling, was moderate; two aspects, i.e., drug information services and drug use evaluation, were low; and the last two aspects, i.e., patient visits and drug side-effect monitoring, were very low. Regarding performance appraisal, this study found that the average score was 58.11%, which was considered low. It could be concluded that the performance appraisal on the clinical pharmacy service in public health centers of Sambas Sub-District, West Kalimantan was low.