Rusdin Nawi
The COVID-19 pandemic has posed challenges to the government officers to maintain the fulfillment of community needs for more integrated health services. Applying a qualitative approach, this phenomenology study encompassed stages from formulating problems, inquiring research questions, collecting relevant data and information, analyzing in detail the secondary data/information gathered from the observation, and providing meaning from both native and scientists’ viewpoints based on the result of in-depth interview and focus group discussion. The result of the study found that the Health Department of Makassar City implemented service accountability in the health sector embodied in commitment, communication, coordination, capability, and collaboration. The commitment of service accountability was actualized in practices upholding affective, normative, continued, perspective manners. The communication of accountability service was delivered through interpersonal, group, and mass channels. While the coordination of service accountability is performed horizontally, vertically, and functionally, the capability encompassed technical, tactical, practical, and professional measures. The collaboration in service accountability was conducted in systematic, consistent, logical, and complex manners.