Anita Afriana, Rai Mantili, Ema Rahmawati
Globalization has impacted many aspects of human life, one of which is an acceleration of trade transactions between producers and consumers Thus, it potentially causes various legal disputes, and in most cases, the consumer suffers loss. In general, consumer disputes involve small amount of loss and complaint filed by the consumers for material compensation, so the prompt, simple, and cost effective principle shall also be applied in conducting the consumer dispute settlement. This article is intended to analyze the current consumer dispute settlements and identify the barrier in practice. By using the normative-empirical method and the specification of this research conducted in descriptive-analytical manner, the result of this article will recommended reconcile of consumer dispute settlement in Indonesia by applying the method of small claims court in order to create an effective, efficient law and provides legal certainty.