Revista de la Academia de Gestión Estratégica

1939-6104

Abstracto

The Effect of Talent Management Optimization on Workforce Agility through Job Satisfaction and Employee Engagement to Develop Excellent Service in Private Hospital

Ahmad Azmy, Eric Hermawan, Antoni Ludfi Arifin, Antaiwan Bowo Pranogyo

The present study analyzed the effect of talent management optimization on workforce agility. The optimization was done through job satisfaction and employee engagement. The study took place in a hospital. The respondents were 470 out of 520 employees, which has been considered representative of the population. The respondents were recruited using a stratified sampling technique based on several criteria. Direct and Indirect effects were found. Talent management, job satisfaction, and employee engagement were found to improve workforce agility. However, talent management did not affect job satisfaction. The indirect effect shows that talent management can improve workforce agility through employee engagement. Job satisfaction was found to improve workforce agility through employee engagement. Hospitals, as healthcare institutions, should improve employee engagement to develop workforce agility. Talent management optimization is directed to improve employee capacity and engagement to provide quality and excellent service for patients.

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